Privacy Policy
Effective Date: December 4, 2024
Introduction
At EZ-Carry University Place Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using our services or visiting our website, you agree to the collection and use of information as described in this policy.
Information We Collect
When you use our towing services, we collect information that helps us serve you better. Here's what we typically gather:
Contact Information
- Your name and phone number
- Email address (if provided)
- Your location when you call for service
Vehicle Information
- Make, model, and year of your vehicle
- License plate number
- Vehicle identification number (VIN) if needed
- Condition of your vehicle and any existing damage
Payment Information
- Credit card or payment details (processed securely through our payment processor)
- Billing address
Website Usage Data
- IP address and browser type
- Pages you visit on our website
- Time and date of your visit
How We Use Your Information
We use the information we collect to provide you with the best service possible:
- To dispatch our drivers to your location quickly
- To communicate with you about your service request
- To process your payments securely
- To keep records of services provided (as required by law)
- To improve our services and customer experience
- To send you updates about your service (we won't send marketing emails unless you opt in)
How We Share Your Information
We don't sell your personal information to anyone. We only share your information in these situations:
- With our drivers and dispatch team who need it to provide your service
- With payment processors to handle your transactions securely (they have their own privacy policies)
- With insurance companies if there's a claim related to your vehicle
- With law enforcement or other authorities if required by law or to protect our rights
- With your consent for any other purpose you've agreed to
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes secure storage systems, limited access to information by our team members, and secure payment processing.
However, no method of transmission over the internet is 100% secure. While we do our best to protect your information, we can't guarantee absolute security.
How Long We Keep Your Information
We keep your information for as long as necessary to provide our services and meet legal requirements. Service records are typically kept for several years for business and legal purposes. After that, we securely delete or anonymize your information.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, but some features of our website may not work properly if you do.
Your Rights and Choices
You have several rights regarding your personal information:
- You can ask to see what information we have about you
- You can request corrections to your information if it's inaccurate
- You can ask us to delete your information (subject to legal requirements)
- You can opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our services are not directed to children under 13, and we don't knowingly collect information from children. If you're a parent and believe we've collected information about your child, please contact us so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we'll post the new policy on this page and update the effective date. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:
EZ-Carry University Place Towing
7601 23rd St W, University Place, WA 98466
Phone: (253) 528-9035
Email: info@universityplacetowservice.com